24/7

Contact 24/7:
Phone: +39 0583 3891
Mobile:+39 335 8471793
E-mail: h24@fosber.it

In order to guarantee technical support outside of normal working hours, week-ends and public holidays, Fosber provides a round-the-clock (24/7) telephone and remote modem technical support service.
This service is also offered free of charge for the life of the machine.


Remote control

This important service module allows our technical specialists to perform immediate on-line remote diagnostics so they can quickly identify the nature of the problem and type of remedial intervention required. By connecting on-line to the local corrugator supervisory control system, we are instantly able to check and monitor all relevant production parameters and to remotely carry out any adjustments accordingly.

This remote support service is provided by Fosber completely free of charge for the life of the machine. The proven success of Fosber's remote support service means that customers can almost always have the problem solved remotely on-line completely avoiding the need and cost of the dispatch of a field service engineer to site.

To Contact Technical Support: Phone: +39 0583 3891
Fax: +39 0583 385567/389205
E-mail: customercare@fosber.it


Fosber next 2U

This group of technical experts, fully supported by a team of mechanical, electrical and software design engineers is at complete disposal to provide total solutions for any request or need for technical assistance. A specifically designed IT system has been developed to ensure that customers are constantly updated on the live status of any ongoing active request for technical support.

Customer satisfaction analysis - Visit the web site

To Contact Technical Support: Phone: +39 0583 3891
Fax: +39 0583 385567 | 389205
E-mail: customercare@fosber.it


Manutenzione

Long lasting care

Fosber, as a true partner for its customers, focuses particular attention to the continuing high productivity and efficiency of the corrugator line.
The provision of specialised technical assistance and the utilisation of original Fosber spare parts are fundamental to preserving the long life and production efficiency of your corrugator line.

For these reasons we have focused our attention on our actual customer needs and so we have invested heavily in the development of bespoke service programs and preventative maintenance contracts to guarantee such services using the latest innovative technology and highest quality products.

Highly qualified Fosber technicians carry out a detailed diagnosis and technical analysis of your machines so they can propose personalised maintenance steps to be carried as agreed with the customer. At the end of each maintenance service visit our technicians will issue a detailed maintenance report on all work carried out as well as highlighting an advisory bulletin on what parts should be replaced in the near future to maintain the long-term reliability and operation of the machine.

This extremely expert and experienced team is constantly in contact with our entire customer base to share production experiences to be in a position to suggest relevant and applicable upgrades to existing machines with the aim of continuously improve machine performance whilst reducing operating and maintenance costs.